FREQUENTLY ASKED QUESTIONS

Are your pieces ready to ship?

Most Kali pieces are offered on a pre-order basis and crafted upon confirmation. Kindly allow 7–14 business days for production prior to dispatch.

How do I place an order?

Orders are processed through our Order Concierge. Simply submit the Order Form or contact us via WhatsApp, and our team will guide you through confirmation and payment.

Do you offer refunds?

Due to the made-to-order nature of our pieces, pre-order items are final sale. In the rare case of a defective or incorrect item, please contact us within 48 hours of delivery.

Do you ship internationally?

Yes, we offer worldwide delivery. Shipping timelines vary depending on destination.

How do I choose the right size?

Please refer to our Size Guide. For personalized assistance, contact our team before placing your order.

When will I receive tracking details?

Tracking information will be shared once your order has been dispatched.