FREQUENTLY ASKED QUESTIONS

Are your pieces ready to ship?

Most Kali pieces are offered on a pre-order basis and crafted upon confirmation. Kindly allow 7–14 business days for production prior to dispatch.

How do I place an order?

All KALI orders are processed personally through our Instagram DM.

Simply message us “Hi KALI! I’d like to place an order” and our team will send you an order form to complete.

Once we receive your completed form, we’ll prepare your invoice. Your order will be confirmed and production will begin once payment has been received and proof of payment has been submitted.

For our KALI Made-to-Order pieces, production will begin after payment confirmation, with each piece individually created for you.

For KALI Studio, all pieces are ready stock and available to be processed for delivery once payment has been confirmed, subject to availability.

Do you offer refunds?

Due to the made-to-order nature of our pieces, pre-order items are final sale. In the rare case of a defective or incorrect item, please contact us within 48 hours of delivery.

Do you ship internationally?

Yes, we offer worldwide delivery. Shipping timelines vary depending on destination.

How do I choose the right size?

Please refer to our Size Guide. For personalized assistance, contact our team before placing your order.

When will I receive tracking details?

Tracking information will be shared once your order has been dispatched.